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Pro FAQ

Frequently asked questions about ProfitGreen Pro subscriptions, features, and billing.

General Questions​

What is ProfitGreen Pro?​

ProfitGreen Pro is a premium subscription tier that provides enhanced limits and exclusive features. A Pro subscription upgrades one user account and one server, giving you access to higher price alert, price stream, and news stream limits, plus priority support.

What's the difference between Basic and Pro?​

The main differences are:

  • Price Alerts: Basic users can set up to 10 alerts, Pro users can set up to 50 alerts
  • Price Streams: Basic servers can run up to 5 streams, Pro servers can run up to 40 streams
  • News Streams: Basic servers can run up to 1 stream, Pro servers can run up to 10 streams
  • Daily Brief: Pro servers get a morning market brief with the Fear & Greed Index, a heat map, headlines, and a watchlist posted every trading day. See Data Streaming
  • Support: Pro users get priority support and feature request prioritization

All other features (basic commands, charting, paper trading, etc.) are available to both Basic and Pro users.

What happens to my data if I cancel Pro?​

If you cancel your Pro subscription:

  • Your existing price alerts and streams will remain active unless you exceed the Basic tier limits, in which case, all items will be automatically deactivated
  • You can reactivate them by either removing items to get back under the Basic limits or by resubscribing to Pro
  • All your data is preserved and will be restored if you resubscribe

Pricing & Billing​

What payment methods do you accept?​

We use Stripe, an industry-standard and leading payment platform, to process all payments securely. We accept all major credit cards, debit cards, and other payment methods supported by Stripe. We cannot see any of your credit card information—Stripe handles everything securely.

Can I get a refund?​

In general, we do not provide refunds. Contact support if you have any questions or an extraneous case.

What happens when my subscription expires?​

  • Monthly/Yearly subscriptions: Your Pro benefits will continue until the end of your current billing period. After that, you'll revert to Basic tier limits.
  • Lifetime subscriptions: Never expire! You'll have Pro benefits permanently.

Is there a free trial?​

We don't currently offer a free trial. However, you can try out the basic features for free before deciding to upgrade to Pro.

Features & Limits​

Can I upgrade multiple servers?​

Yes! Each Pro subscription applies to one user-server combination. If you want to upgrade multiple servers, you'll need a separate subscription for each server.

Can I share or transfer my Pro subscription?​

Each Pro subscription is tied to a specific Discord user account and server. Lifetime subscriptions can be transferred to another user by contacting the support team. Monthly and yearly subscriptions cannot be transferred.

What happens if I exceed Pro limits?​

If you reach your Pro limits, you'll receive a notification when trying to add more. You'll need to remove existing items before adding new ones.

Do Pro features work across all my servers?​

No. Pro benefits are applied to:

  • User-level: Your price alert limit applies across all servers where you use ProfitGreen
  • Server-level: Stream limits only apply to the specific server you upgraded

Technical Questions​

How do I upgrade to Pro?​

You can upgrade in three ways:

  1. Use the /upgrade command in Discord
  2. Visit the dashboard and select a server
  3. Click upgrade links in the bot's help messages

How do I check my subscription status?​

Visit the dashboard to see your current subscription status, active servers, and Stripe billing portal.

How do I cancel my subscription?​

You can cancel your subscription at any time through the dashboard. Your Pro benefits will continue until the end of your current billing period.

Support​

How do I get priority support?​

Pro users automatically receive priority support—your support requests are prioritized over basic tier users. Just mention you're on the Pro plan when contacting us through our Discord server for assistance.

How do I request a feature?​

You can submit feature requests by asking in our Discord server or by using the /suggest command. Pro users' feature requests are prioritized in our development roadmap.

I'm having billing issues. Who do I contact?​

For billing problems, payment issues, or subscription questions, please message us in the support channel of our Discord server.

Still have questions? Join our Official Discord Server for help!